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FAQ Psychology, Counselling services

What is counseling/ psychotherapy services?

Counseling/ psychotherapy is the process of receiving help from a trained and experienced counselor/psychologist. A counselor/psychologist will help you identify and work through particular issues that you are facing. We can help you break down big problems and develop long-term personal and relationship skills

Counseling/ psychotherapy can arouse strong emotions particularly if an issue has not been addressed for a long time. Please remember that this is part of the healing process. You will also experience a sense of relief at having spoken about and thought through a problem.


How do I know if I / someone need counseling/psychotherapy services?

You can often tell if someone close to you isn’t coping with a situation. At the same time, it’s easy to tell yourself you’re coping just fine, even if you’re not!

Counselling/ Psychotherapy can help if you:

  • are unsure how to deal with an issue
  • feel there is no one to talk to
  • want some help in making a difficult decision
  • you have tried to deal with an issue alone but haven’t succeeded.


What types of people see counselors / Psychologist?

  • People who see counselors include:
  • Those with long-term mental health issues
  • Those with unexpected difficulties or concerns
  • People who want to learn skills which will help them deal with challenging situations
  • People who have difficulty speaking to family and friends about issues they are facing.


What will the counselor/ Psychologist do?

  • listen to you
  • provide advice and information
  • discuss what the counseling or therapy will involve
  • ensuring that you are comfortable speaking with them. If you are not comfortable speaking with a particular counselor you can ask to speak to someone else. You can also request a male or female counselor, counselor of particular race or religion.
  • Treat you with respect regardless of your background
  • Be clear about how they can help you
  • Give you information about confidentiality


How long will counseling/ Psychotherapy take?

The number of sessions you have with a counselor/ psychotherapist will vary dependant on the type of issue and your own needs. Normally sessions will range from 6- 12 times in a period of 3-4 months.


Is counseling/ Psychotherapy confidential?

Counselors/ psychologist cannot discuss your situation or pass on any information given by you to your family, friends, government authority unless you have given permission in writing.

Seeking counseling will not bring harm to yourself or your family. Nor will it jeopardize your future career, current job studies.


Are there assessments before psychotherapy begin?

Yes, there is. An initial psychological assessment will be done on your first appointment.


What do sessions consist of?

Psychological assessments will be carried out in your first session. The following sessions will consist of psychotherapy.


How much do adult psychotherapy sessions cost?

Initial fees for an adult individual is RM379. If follow-up treatments are necessary, the patients can choose to attend the continuous paid by session consultation or to purchase relevant packages.


How much do couple therapy sessions cost?

Initial fees for per couple is RM479. If follow-up treatments are necessary, the patients can choose to attend the continuous paid by session consultation or to purchase relevant packages. We recommend two individual session for both of the partner (for the partner have the space to voice out freely their point of view), after that only have joint session together.


How much do child psychotherapy sessions cost?

Child psychotherapy consists of a parental interview and child clinical observation, each costs RM379. If follow-up treatments are necessary, the patients can choose to attend the continuous paid by session consultation or to purchase relevant packages.


My child is showing symptoms resembling ADHD, is the centre able to conduct a conclusive diagnosis of the symptoms?

Yes, we can do a conclusive diagnosis. An initial assessment consisting of a parental interview and a child observation each takes 50 minutes.  If the results of the initial assessment are positive, there are further internationally validated tests which will be recommended, and they are chargeable.

Do I need to make an appointment before I visit the centre?
Yes, an appointment is required.
How long does each session last?
All sessions are 50 minutes long.
Do you prescribe medicines?
Yes, we do. But mainly nutritional medicines.
How would we conduct a session if I am unable to come to the center?

We would recommend having an online video session e.g. Zoom. We would send a payment invoice and payments can be made through debit/credit card. Once payment is made, an appointment can be proceeded.

What are the necessary information required to make an appointment?

A. Name:

B. Preferred day and time:

C. Issue:

D. Contact Number: